Lead Times

As a dedicated build-to-order business, we take immense pride in crafting unique, timeless, and top-quality timber play products, all meticulously handcrafted within our Melbourne workshop.

Given the custom nature of our designs and the extensive variety of styles, sizes, and inclusions we offer, maintaining stock for most items is impractical. Therefore, when placing an order, we prioritise transparency regarding the timeframe you can expect for your goods to be ready for dispatch. 

Our commitment is to be ready to dispatch your order from our workshop within the following timeframes.

Please note this is for standard orders and unless a future date or expedited order has been requested. *fees apply.

Total Order Value Std Lead Times Lead Times (Aug-Dec)
Under $1000
 
Raw: 1- 2 Weeks
Painted: 2 - 4 Weeks
2 - 3 Weeks
3 - 5 Weeks

Between $1K - $5K 

Raw: 4 - 6 Weeks
Painted: 6 - 8 Weeks
6 - 8 Weeks
8 - 10 Weeks

Between $5K - $15K

Raw: 6 - 8 Weeks
Painted: 8 - 10 Weeks
8 - 10 Weeks
10 - 12 Weeks

Above $15K

Raw: 8 -10 Weeks
Painted: 10 - 12 Weeks
10 - 12 Weeks
12 - 14 Weeks

Gaga Pits

Under 2 Weeks

 

Please note that these lead times indicate when your order will be ready for dispatch and do not include delivery time to your location. Our delivery service, while provided, is subject to external factors such as weather, staffing, transport, and external freight conditions, making exact promises challenging.

At Castle and Cubby, customer satisfaction is paramount. We appreciate your understanding of these considerations as we work together to create something exceptional for you. Feel free to reach out for any queries or special arrangements.