Lead Times

As a dedicated build-to-order business, we take immense pride in crafting unique, timeless, and top-quality timber play products, all meticulously handcrafted within our Melbourne workshop.

Given the custom nature of our designs and the extensive variety of styles, sizes, and inclusions we offer, maintaining stock for most items is impractical. Therefore, when placing an order, we prioritise transparency regarding the timeframe you can expect for your goods to be ready for despatch.

Our commitment is to be ready to despatch your order from our workshop within the following timeframes.
Please note this is for standard orders and unless a future date or expedited order has been requested. *fees apply.

Total Order Value Lead Times
Under $1000
Raw - Max 3 Weeks
Painted - Max 4 Weeks

Between $1K - $5K 

Raw - Max 6 Weeks
Painted - Max 8 Weeks

Between $5K - $15K

Raw - Max 10 Weeks
Painted - Max 12 Weeks

Above $15K

Raw - Max 12 Weeks
Painted - Max 16 Weeks

Gaga Pits

Under 4 Weeks

Please note that these lead times indicate when your order will be ready for despatch and do not include delivery time to your location. Our delivery service, while provided, is subject to external factors such as weather, staffing, transport, and external freight conditions, making exact promises challenging.

Payment and Production: The production period begins upon receipt of your deposit or full payment, with the latter required before despatch. As well as confirmation of additional details for your order (paint or slide colour selections, signage customisations etc). Your understanding of potential delays related to payment processing is appreciated.

Placing an order for a future date?
If you require delivery on a specific date, please inform us at the time of ordering. We can schedule your order to be ready for despatch at your preferred time in the future.

Expedited Orders: We understand your deadlines matter. If you have a time-sensitive project, reach out to discuss a priority rush order. This may involve adjustments to planned productions, delivery schedules, and raw material orders. A priority rush fee will apply to cover associated costs. A minimum $350 is required and may be more for larger orders.

Custom Orders: If you are working with Castle & Cubby on a customised solution, please note these timeframes do not apply to you. Timeframes for your order will be discussed with you based on the variables of your order.

At Castle and Cubby, customer satisfaction is paramount. We appreciate your understanding of these considerations as we work together to create something exceptional for you. Feel free to reach out for any queries or special arrangements.