FAQs

Castle & Cubby - Frequently Asked Questions

Castle & Cubby information

We do not have a showroom or area setup for cubby house display due to the large costs associated with space.

However, our clients are welcome by appointment to visit our workshop to meet our team and view our production processes, quality materials and some built components to see the high quality of work we do.

Our workshop is at 9/26 Longstaff Rd, Bayswater VIC 3153.

It is operational between the hours of 7-3pm.

You can visit by appointment.

Cubby House Product Information

It all starts with assessing how much space you want to devote, and your budget! Measure up your space, and you can use the product filters (footprint and price) to narrow down your options. You can also check out our handy guide HERE,which outlines other things to consider.

Choosing the right height of Signature Cubby Houses. Our Signature cubby houses come in two heights with 2 roof styles, designed to cater to different age groups and styles. Standard height Cubby House:

  • Recommended Ages: 2-10 years
  • Internal Dimensions: 1575 mm to 1630 mm
  • External Height: 1765 mm (flat roof, slightly angled)
  • Pros: More compact, cost-effective, and windows are at an appropriate height for younger children.
  • Cons: Challenging for adults to interact with children inside without crouching, harder to clean.

Extended Height Cubby House:

  • Recommended Ages: 5-12+ years
  • Internal Dimensions: 1855 mm to 1910 mm
  • External Height: 2040 mm
  • Pros: More room inside allows for easier adult interaction and cleaning.
  • Cons: Larger size may be less cost-effective.

Pitched Roof Cubby Houses:

  • Standard Height:
    Internal Dimensions: 1540 mm to 1910 mm
    External Height: 2030 mm

  • Extended Height:
    Internal Dimensions: 1820 mm to 2195 mm
    External Height: 2315 mm

Considerations:

  • Young Children: If buying a cubby house for very young children (ages 2-5), they are likely to outgrow the standard height by age 8.
  • Older Children: If purchasing a cubby house for children aged 5 or older, the extended height may provide longer use as the child grows.
  • Beyond cubby years: An extended height cubby house provides a greater range of options for later use.

You can install a cubby house on most surfaces as long as it is well drained. We recommend as best practice to have a 10cm barrier of crushed rock underneath to not only provide a self draining surface but to also provide a very level surface. Refer to our INFORM tab for our guides on the types of surfaces and preparation techniques.

You can find our Preparing and Caring guide HERE.

Our cubbies are not sealed - and we don't want them to be! Airflow is extremely important as moisture will always find a way in, and without airflow this can lead to mould.

So while there are some small gaps at the window and door, and under the roof to allow airflow, rain very rarely finds it's way in. You can certainly store your cubby toys inside without concern.

Yes! This is not an option online as we like to chat with you about it first, but we can indeed add more windows if you like. Just leave us a message in the Notes section when you place your order, and we will send your edited order back to you to make the additional payment.

We can upgrade one of your roof panels to a clear panel for approx $60. Just leave us a message in the Notes section when you place your order, and we will send your edited order back to you to make the additional payment.

You can order our decking panels via the External Cubby Accessories page in the dropdown menu. There are some guidelines to help you work out the panels you require and quantities. You can then add to your cart from this page. Send an enquiry if you need some help with your calculations!

Yes! We can absolutely order a custom colour from any brand.

We have stock colours that you can choose from post purchase or If you would like a particular colour, we charge a special order fee of $50 (per colour).

Simply, provide the colour name/code in the Notes section at checkout and we will return your order with the fee added for additional payment.

We use Tint exterior paint for it's non-tox, vegan properties, however you can use any exterior paint that you can find readily available at your local hardware. You can also use a decking oil or tinted stain for a natural timber look, while protecting the cubby for years to come.

Whilst we do not currently have a formal event hire program in place we are more than happy to speak with you about your event, ideas & budget and to see what is possible.

Payments & Safety

Yes! At the checkout you can select your payment method as Bank Transfer. This will process your request for those items and issue an immediate email with a tax invoice attached including our bank account details. You can then, make payment to this bank account and we will send you confirmation of your order as soon as it arrives.

We highly recommend calling us to conform our bank details as you can never be too careful with scams these days.

Absolutely! We take the security of your payment data very seriously. Our website, which is by Shopify, is equipped with industry-standard encryption technology to ensure that all transactions are secure and your payment information is protected. Additionally, we comply with all relevant regulations and standards to maintain the highest level of security for your peace of mind. You can shop with confidence knowing that your payment data is safe with us.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

At Castle and Cubby, our lead times are based on order value and are calculated from the date payment is received (either a deposit or full payment). These timeframes reflect the ready-to-dispatch dates and do not include delivery time, as this can be affected by external factors such as weather conditions and payment processing, which are beyond our control.

Despatch Lead Time Commitments:

Under $1,000
Raw: Maximum 3 weeks
Painted: Maximum 4 weeks

$1,000 to $5,000
Raw: Maximum 6 weeks
Painted: Maximum 8 weeks

$5,000 to $15,000
Raw: Maximum 10 weeks
Painted: Maximum 12 weeks

Above $15,000
Raw: Maximum 12 weeks
Painted: Maximum 16 weeks

Gaga Pits
Under 4 weeks

If you require expedited delivery, please contact us to discuss the possibilities. We can occasionally adjust our production schedule to accommodate such requests, although this is not guaranteed and additional fees may apply.

For more detailed information on our lead times, expedited orders, or to place an order for a future date, please visit our site HERE.

Shipping is free to metro VIC, ACT & NSW. You can see if delivery is included to your location at the checkout.

Shipping for all other locations is subsidised and based on the dimensions and weight of your total order.

Yes! We offer free shipping currently to metro VIC, ACT & NSW regions. You can check if delivery is included to your postcode at the checkout.

For locations outside of ouir free dleivery zone we ask you to reach out for information.

We apologise to the lovely folk of WA, NT & TAS & North QLD. Freight for our large and weighty products can get expensive. We wish it was different.

Our manufacturing operation is in Melbourne.

No. Sorry at this stage we do not ship internationally (yet).

The next question is usually, do you sell your plans. Alas, the answer to this is also no.

We can arrange delivery to all areas in Australia.

We are working on a delivery map to showcase free delivery zones (see free delivery information in the above FAQ).

Yes! Our workshop is based at 9/26 Longstaff Rd, Basywater VIC.

You are welcome to pickup your goods from us, or arrange an independent freight company. We offer a pickup discount to clients (choose this delivery option at checkout).

**Please note that you will need to ensure the appropriate sized vehicle for pickup. Please check with us before arrival.

Installation

Yes! Our products have been designed for easy DIY across a range of skill levels.

On every product page you will see a section below the description for DIY installation. Here we rate our products on how easy they are to self install.

Level 1 (basic Mud Kitchens, furniture ect) - is super easy for anyone with a powerdrill
Level 2 (signature cubby houses) - is for people who are handy, like an Ikea flatpack and can follow a plan.

Level 3 (premium Cubby Houses) - is for a handy person adept at plans and can problem solve some basic carpentry solutions like putting on a roof with flasching.

Level 4 (platforms with slides) - is for a skills handy person/carprenter who can concrete posts into ground, level, lay decking etc.

That is totally fine! Lots of people change their mid, life gets busy and things get in the way of a good laid plan.

We can arrange installation by our teams at a later date, closer to your production fulfilment.

For all cubby houses and more we recommend a minimum of 2 people. This is for lifting and holding items in place while they are being screwed.

For smaller items like mud kitchens and furniture it is ok for a 1 person installation.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Not at this stage.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

ECO-FRIENDLY

Non-toxic sustainable materials.

Aus-wide Shipping

& Free shipping to Metro VIC, ACT & NSW.

MONEY BACK GUARANTEE

Returns within 30 days receive a full refund..