As a small family business your satisfaction is of the utmost importance to us! We know our products are a significant purchase for your family or your business, and how important it is to feel that you have received the value you have paid.
We highly recommend that you do research our products before you purchase and ensure that the style, materials, and our sustainable ethos suits your style and meets your expectations. If you have any questions about our products please do not hesitate to ask us.
When you purchase we do ask you to sign our terms and conditions and also our care and maintenance guide to ensure you know your rights, how our products perform over time, and how to care for them sufficiently to ensure a long life. View them in those links to get up to speed.
You are ABSOLUTELY covered under consumer law rights and warranties and you can view those here:
Basically, we are pretty on the level people so all you need to do is come to us with your healthy and constructive feedback and we will work with you to make sure we reach happy outcomes for all. This includes repairs where our product has not met the standards we have outlined and if there is a fault. It does not cover damages or breakages due to boisterous play. Check that care guide we cover most scenarios in that.