As a small family business, your satisfaction is of the utmost importance to us! We understand that our products are a significant purchase for your family or business, and we want you to feel confident that you’ve received the value you paid for.

We highly recommend researching our products before purchasing to ensure that our style, materials, and sustainable ethos align with your expectations. If you have any questions about our products, please don’t hesitate to reach out—we’re here to help.

When you make a purchase, you are accepting our terms and conditions as well as our care and maintenance guide. These outline your rights, how our products perform over time, and how to care for them to ensure a long lifespan.

You are absolutely covered under Australian Consumer Law rights and warranties, which you can view here.

In the rare event that something doesn’t go as planned, you can trust that we’re committed to achieving positive outcomes. We’re straightforward and approachable, so simply provide us with your constructive feedback, and we’ll work together to ensure a resolution that leaves everyone happy. This includes repairs if our product doesn’t meet the standards we’ve promised or if there’s a fault.

However, we do not cover damages or breakages caused by:

• Boisterous play;
• Mishandling of the product; or
• Improper completion of the DIY process.

Our care and maintenance guide covers most scenarios and provides guidance on proper use—be sure to check it out here.