Custom Product

If you purchased a raw (unpainted or unsealed) product:

We recommend oiling or sealing your product before use to enhance its durability and protect it from the elements. Oiling helps lock in colour and provides a barrier against moisture and weathering.

However, this is not a permanent solution—ongoing annual maintenance is required to keep your product in top condition. Regular oiling or sealing will help prolong its lifespan and maintain its appearance.

If you purchased a painted or sealed product from us:

No immediate action is needed! Your product is already sealed for protection, but annual maintenance is still recommended. Over time, exposure to the elements may cause natural wear, so periodic touch-ups or reapplications will help keep it at its best.

Need Help with Maintenance?

Book a Maintenance Visit – Our team can service your product to keep it in great condition.

Join Our Annual Maintenance Program – Ideal for schools and childcare centres, this program includes a scheduled first maintenance visit around 10 months after purchase and provides discounts on replacement parts if needed.

👉 Download the full Care & Maintenance Guide and Warranty Information here:

As a dedicated build-to-order business, we take immense pride in crafting unique, timeless, and top-quality timber play products, all meticulously handcrafted within our Melbourne workshop.

Given the custom nature of our designs and the extensive variety of styles, sizes, and inclusions we offer, maintaining stock for most items is impractical. Therefore, when placing an order, we prioritise transparency regarding the timeframe you can expect for your goods to be ready for dispatch.

REVIEW OUR LEAD TIME COMMITMENTS HERE