Castle & Cubby Partnership Options Our “Cubby Care” annual maintenance program.
Price includes bulky freight delivery to major metro areas and some regional. Details at checkout
Castle and Cubby provides a maintenance and warranty program to ensure your products stay safe, look premium and maintained! We want to ensure your play space is always ready for your kids to have the most fun and action they can everyday.
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Paint sample pots of the colours you have selected
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Additional screws
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Replacement timber for any small repairs needed
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Replacement string for bunting
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Painting Kit (roller, paint tray)
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Warranty on the items you have purchased for the duration of the subscription period. Please review warranty terms HERE.
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50% discount on any of the accessories you have purchased which may require repairs or replacement due to vigorous play.
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Quarterly phone or email check ins with your maintenance team to audit the space, review audit for any defects, arrange replacement parts to be quoted and sent out.
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Annual Summer visit from our Castle and Cubby location based teams.
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Clean
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Light sanding back of timber
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1 coat repaint / oiling of all painted/oiled items ensuring a bright fresh space again
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Tidy up of surrounding area - light rake
We now offer FREE DELIVERY on all metro VIC and metro NSW orders! Pop your postcode in at checkout to see if you qualify, all other orders submit a quote request at Cart and we’ll get you the best freight price available.
Frequently Asked Questions
If you purchased a raw (unpainted or unsealed) product:
We recommend oiling or sealing your product before use to enhance its durability and protect it from the elements. Oiling helps lock in colour and provides a barrier against moisture and weathering.
However, this is not a permanent solution—ongoing annual maintenance is required to keep your product in top condition. Regular oiling or sealing will help prolong its lifespan and maintain its appearance.
If you purchased a painted or sealed product from us:
No immediate action is needed! Your product is already sealed for protection, but annual maintenance is still recommended. Over time, exposure to the elements may cause natural wear, so periodic touch-ups or reapplications will help keep it at its best.
Need Help with Maintenance?
Book a Maintenance Visit – Our team can service your product to keep it in great condition.
Join Our Annual Maintenance Program – Ideal for schools and childcare centres, this program includes a scheduled first maintenance visit around 10 months after purchase and provides discounts on replacement parts if needed.
👉 Download the full Care & Maintenance Guide and Warranty Information here:
As a dedicated build-to-order business, we take immense pride in crafting unique, timeless, and top-quality timber play products, all meticulously handcrafted within our Melbourne workshop.
Given the custom nature of our designs and the extensive variety of styles, sizes, and inclusions we offer, maintaining stock for most items is impractical. Therefore, when placing an order, we prioritise transparency regarding the timeframe you can expect for your goods to be ready for dispatch.
REVIEW OUR LEAD TIME COMMITMENTS HERE